Email
For technical support please send an email to support@tomcorf.com. Please list the serial number of the product and a description of the problem. You will receive a response from our engineers within one working day.Most issues can be resolved by liaising directly with our engineers.

Phone
If you require urgent support please contact us by phone at one of the numbers listed below. If it is outside of our business hours you will be transferred to voicemail. Please leave a message. We will receive immediate notification of your message and will return your call as soon as possible.

• US and Canada +1 202 657 6844
• UK +44 20 3239 6847
• Hong Kong +852 8121 4277
• Australia +618 8364 2203

Technical Information and FAQs online
Technical information, FAQs, product handbooks and test results are available on line at technical information. To submit technical questions and comments, please complete the Feedback Form . We welcome your questions and feedback.

Tomco Service Center
Tomco Service Center provides service, support and calibration for all Tomco products. We offer rapid turnaround times and competitively priced services. We understand that minimising your downtime is critical.

Procedure for a return for repair or service Contact Tomco Service Center directly at support@tomcorf.com ,state the serial number and detail the fault observed or service required. We will respond within one working day. If it is not possible to resolve the issue remotely, we will issue an RMA. Address for return shipments is:- Tomco Technologies 38 Payneham Road Stepney SA 5069, Australia Include a commercial invoice with your shipment. The invoice should clearly state "return to Australian manufacturer for repair and/or calibration" and include a value for customs. No duty or import taxes should be applied to goods returned. If you wish to use our FEDEX freight account please contact us. Typical turnaround time for a repair/calibration is 5 working days. Typical freight transit times using FEDEX are 3-5 working days one way from most locations worldwide. We will notify you when the returned goods have arrived and, in the case of non-warranty repairs, email a quotation for the service required.